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Client Care Consultant - Financial Services

Job Title: Client Care Consultant - Financial Services
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Industry:
Salary: AU$55000.00 - AU$60000.00 per annum
Start Date: ASAP
Reference: 177643_1506493199
Contact Name: Daniel Cater
Contact Email: Danielc@porterallen.com.au
Job Published: October 19, 2017 12:34

Job Description

The Company

Our client is a diversified financial group providing clients with asset management & finance, banking, advisory & risk and capital solutions, across areas including debt, equity and commodities. With a strong presence globally, they attribute their success to encouraging their people to think differently and promote a culture of innovation and entrepreneurial drive within a strong risk management framework.

The opportunity:

Due to successful on-going growth and business expansion, our client has multiple opportunities available for candidates with strong work ethic and drive to add value across a large organisation, with an interest in developing a long-term career with a diverse and collaborative financial services industry leader.

The role:

  • Handling incoming calls and queries from investors, advisors and other clients in relation to their accounts.
  • Understanding the customers' needs based on your industry knowledge and identifying ways in which to resolve issues for customers and recommend solutions
  • Focus on first call resolution where possible and liaising with other teams to resolve issues where needed, responding to clients within SLA timeframes
  • Updating of information on behalf of the client, logging of queries and maintaining compliance requirements

Skills and experience:

  • Minimum of 1+ years' experience within a customer service based role (preferably phone based)
  • Must be a high performing, customer centric individual
  • Strong communication skills and an ability to problem solve
  • Previous experience within financial services, investments or WRAP platforms is highly desirable

Join a business that genuinely invests in its people and is a great stepping stone for an individual who is eager to establish a personal brand within the Financial Services Sector.

If you would like to discuss this opportunity further, please contact Daniel Carter at Porterallen on (03) 8080-7241 or apply on the link below.

Note: This position requires permanent working rights within Australia.

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