An outstanding opportunity has risen with a market leading financial services provider for a highly motivated, client orientated customer services professional to establish a career into claims case management. This company is highly regarded not just for their exceptional standards and work, but as leading employer of choice offering a stellar team culture which genuinely supports, encourages and promotes from within with a genuine focus on development.
This opportunity will see you responsible for providing exceptional customer service in relation to general insurance claims, answering incoming queries from customers, assessing and processing claims, liaising with external providers to facilitate repairs and maintaining a proactive approach in keeping your customers
This position will work on a rotating roster, Monday to Friday between 8am - 6pm, no weekend work required. This is the perfect opportunity for somebody with a background within contact centre customer services to now transition into becoming an insurance claims case manager, with plenty of training & support offered to help launch your corporate career.
Essential criteria of the successful candidate will be:
- A minimum of 1-year experience within a customer services / call centre environment (financial services / insurance advantageous)
- Client orientated attitude - a desire to help and an ability to see a query through to resolution, following up where required
- A team focused attitude, proactive, engaged and genuinely interested in contributing to team goals and outcomes
- Excellent communication skills, an ability to learn product information and explain in a clear and concise manner. An understanding of when to problem solve and when to escalate queries
If this sounds like you, then don't miss this incredible opportunity to really take your customer services skills into a company that will truly appreciate you and offer you plenty of career and training opportunity along the way.
Apply now by clicking the link below or call Sarah quoting reference number #194230 on (02) 8247 5719.