Case Manager

Job Title: Case Manager
Contract Type: Permanent
Location: Parramatta, New South Wales
Salary: Super
Start Date: ASAP
Reference: 182629_1523163606
Contact Name: Nandani Gosai
Contact Email:
Job Published: April 08, 2018 15:00

Job Description

The Opportunity:

There's never been a better time to re-assess your career goals, hopes and aspirations in the ever-changing life insurance claims sector. If you're actively looking for your next career move within the insurance space, I'd love to have a confidential chat with you.

About the Company:

  • Leaders in the group & retail life insurance market;
  • Collaborative and inclusive company culture;
  • Various employee benefits that promote a healthy work/life balance;
  • Clearly defined career paths;
  • Vacancies across the Sydney CBD, and the West;
  • Competitive packages / enhanced superannuation / great benefits.

The Role:

Multiple Life Insurance vacancies now available across the Group and Retail sectors; from standard claims assessor with little experience to senior and principal level claims professionals.

If you are actively (or even passively) seeking your next career move, or perhaps interested in knowing what might be available in the market, then I'd love to hear from you.

I would also be keen to speak to those with a worker's compensation, or CTP, background.

Key Duties:

  • End to end life claims assessment - IP / TPD and/or lump sum incl Trauma;
  • Good understanding of the claims landscape including regulatory and financial issues affecting claims;
  • A thorough understanding of medical terminology;
  • Coaching and mentorship of case managers;
  • Ensure regular and timely communication with key stakeholders, both internal and external;
  • Requesting medical and financial information;
  • Ability to undertake phone-based claims assessment - must be proactive in your outlook;
  • Higher level duties will be applicable for the more senior roles.

Skills & Experience:

  • A minimum of 12 months experience as a life claims assessor (retail or group) - you MUST have done full end to end claims processing;
  • At least 5 years' experience for some of the more senior roles;
  • Ideally be an expert in IP and/or TPD claims assessment (some roles);
  • Strong team player, great communication skills;
  • Excellent customer service skills and attention to detail;
  • Allied Health background - preferred in some cases;

In addition to the above, having a tertiary degree in Finance/Commerce, or an Allied Health or Legal discipline, would be very highly regarded by many of my clients.


If you are looking to build your long-term career within this diverse environment then please, contact Nandani Gosai at Porterallen on (02) 8247 5711 /

Note: This position does require permanent working rights within Australia in order to be considered.

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