The Promise
In late 2009 we launched The Promise, a set of promises we make and are accountable to delivering on to delight our customers.
The Promise was launched to create strong, visible differentiation between ourselves and our competitors as a result of delivering an outstanding customer experience for our clients, contractors and candidates. The Promise is our most important companywide initiative.
“As a proud member of the Ambit team, I believe that extraordinary customer service is not a collection of words but a set of consistent actions and behaviours.
Everything I do is passionately directed at delighting you, our customer, by always delivering on my promises. I want Ambit to be your number one choice in recruitment. I know that your trust and loyalty can only be earned by being accountable to deliver on the promises I make.”
MY PROMISES
I will…
- Be respectful
- Behave ethically
- Set and manage clear expectations
- Own and follow through on issues
- Value people as individuals
- Act in a friendly, polite and helpful manner
- Listen to understand… before seeking to be understood
- Communicate clearly, honestly and openly
- Say yes or how… never automatically no
- Delight and wow our customers
- Deliver on the promises I make
- Relentlessly pursue excellence
I am Passionate about people
PROMISES TO OUR CLIENTS
I promise that…
- I will understand your business, technical and cultural needs and respond by delivering the right candidates
- I will respond back to you the same business day
- I will keep you informed with regular market updates
- I will accurately communicate, promote and protect your employer brand
- I will be accountable by measuring our effectiveness as a recruitment supplier
PROMISES TO OUR CANDIDATES
I promise that…
- I will acknowledge and review your application
- I will keep you updated on the status of your application if you are shortlisted for a role
- I will respect your privacy and never present you for a role without your consent
- I will explain our recruitment process to you and outline what you can expect to happen
- I want to find your next opportunity
- I will add value to your job search experience
PROMISES TO OUR PERMANENT PLACMENTS
I promise that…
- I will contact you the week before you commence your new role to ensure you are ready to start
- I will call at the end of the first week
- I will call at the end of the first month
- I will call at the end of your third month and every sixth months after
PROMISES TO OUR CONTRACTOR AND TEMPS
I promise that…
- I will pay you on time, if you meet your ongoing obligations and your approved timesheet is received on time… 100% guaranteed
- I will respond back to you the same business day
- I will contact you on the first day in your new role
- I will contact you at the end of the first month of your contract
- I will contact you during your contract as per our agreed schedule
- I will call you six weeks before the end of your contract to discuss your options
- I will proactively assist you to find your next role
- I will keep you informed with regular market updates
PROMISES TO OUR PEOPLE
I promise that…
- I will understand and respect the part other teams play in delighting our customers
- I will respond back to you the same business day
- I create a spirit of teamwork to delight our customers
- I acknowledge requests and will let you know when a task is completed
- I will deliver within the agreed time frame
- I will pick up the phone to resolve issues
- I say thank you