The Promise

The Promise

In late 2009 we launched The Promise, a set of promises we make and are accountable to delivering on to delight our customers.

The Promise was launched to create strong, visible differentiation between ourselves and our competitors as a result of delivering an outstanding customer experience for our clients, contractors and candidates. The Promise is our most important companywide initiative.

“As a proud member of the Ambit team, I believe that extraordinary customer service is not a collection of words but a set of consistent actions and behaviours.

Everything I do is passionately directed at delighting you, our customer, by always delivering on my promises. I want Ambit to be your number one choice in recruitment. I know that your trust and loyalty can only be earned by being accountable to deliver on the promises I make.”


I will…

  •  Be respectful
  •  Behave ethically
  •  Set and manage clear expectations
  •  Own and follow through on issues
  •  Value people as individuals
  •  Act in a friendly, polite and helpful manner
  •  Listen to understand… before seeking to be understood
  •  Communicate clearly, honestly and openly
  •  Say yes or how… never automatically no
  •  Delight and wow our customers
  •  Deliver on the promises I make
  •  Relentlessly pursue excellence

I am Passionate about people


I promise that…

  •  I will understand your business, technical and cultural needs and respond by delivering the right candidates
  •  I will respond back to you the same business day
  •  I will keep you informed with regular market updates
  •  I will accurately communicate, promote and protect your employer brand
  •  I will be accountable by measuring our effectiveness as a recruitment supplier


I promise that…

  •  I will acknowledge and review your application
  •  I will keep you updated on the status of your application if you are shortlisted for a role
  •  I will respect your privacy and never present you for a role without your consent
  •  I will explain our recruitment process to you and outline what you can expect to happen
  •  I want to find your next opportunity
  •  I will add value to your job search experience


I promise that…

  •  I will contact you the week before you commence your new role to ensure you are ready to start
  •  I will call at the end of the first week
  •  I will call at the end of the first month
  •  I will call at the end of your third month and every sixth months after


I promise that…

  •  I will pay you on time, if you meet your ongoing obligations and your approved timesheet is received on time… 100% guaranteed
  •  I will respond back to you the same business day
  •  I will contact you on the first day in your new role
  •  I will contact you at the end of the first month of your contract
  •  I will contact you during your contract as per our agreed schedule
  •  I will call you six weeks before the end of your contract to discuss your options
  •  I will proactively assist you to find your next role
  •  I will keep you informed with regular market updates


I promise that…

  •  I will understand and respect the part other teams play in delighting our customers
  •  I will respond back to you the same business day
  •  I create a spirit of teamwork to delight our customers
  •  I acknowledge requests and will let you know when a task is completed
  •  I will deliver within the agreed time frame
  •  I will pick up the phone to resolve issues
  •  I say thank you

Click here to download a copy of the Promise.